Letter Kit Explained: A Grievance Letter Drafted For You, Filed By You
The Letter Kit is a service from Samadhan Sarathi. You send us your details and papers, and our team prepares one finished letter for you. You sign it, send it and follow it up yourself.
Short answer: The Letter Kit is a service from Samadhan Sarathi. You send us your details and papers, and our team prepares one finished letter for you: either a grievance letter or an escalation letter to your insurer, bank or other financial provider. You sign it, send it and follow it up yourself. You can order it online now.
Get your complaint letter drafted
We draft it. You file it. One clear letter, with a filing guide.
Samadhan Sarathi is a private service. It is not the insurer, IRDAI or the Ombudsman.
Why a good letter matters
Most complaints about insurers, banks and other financial providers begin with a written letter. A letter that is vague, undated or missing the right papers is easy to brush aside. A clear letter that states what happened, what you want and which papers support it gives you a solid first step, and a solid file if you need to go further.
What the Letter Kit is
One document per order. You choose one of two letters:
- Grievance letter: your first written complaint to the provider.
- Escalation letter: for when you have already complained and are not satisfied with the reply, or have had no reply. It goes to the provider’s grievance or nodal officer.
A filing guide comes with it, telling you where to send the letter, what to attach and when the next step becomes available.
How it works
- Order and pay. One form with your details, a short account of what happened and your papers, such as the policy, the rejection letter, bills or bank statements. You can add a voice note if that is easier than writing.
- We draft it, and our team checks it. Your draft arrives within 48 working hours, counted from payment and complete papers. If something is missing, we ask you once and the clock pauses.
- You review it. Approve it, or ask for one revision round by sending all changes in one message within 48 working hours.
- You get the final letter as a protected PDF with the filing guide, and you file it yourself.
- Track your order any time with your order number and a one-time code.
Key takeaways
- We draft it. You file it. We do not send the letter for you.
- One letter per order, delivered as a protected PDF with a filing guide.
- Draft within 48 working hours of payment and complete papers.
- Introductory price shown on the service page: Rs 499 per document, GST-inclusive (regular price Rs 599).
Who it is for
People with a clear case who want a well-written letter without drafting it from scratch. If your matter is complex, or you want everything handled for you, that is a different service, Bima Samadhan.
What it does not do
- It does not guarantee any outcome. The decision rests with your provider and any forum you approach.
- It is not legal advice, and Samadhan Sarathi is not a law firm.
- We do not file or follow up for you.
- Support is by email and WhatsApp only, not phone.
How the checking works
We use AI-assisted tools to read your papers and prepare a first draft. Every letter is then checked by our team before it reaches you.
Other kits
The Ombudsman Kit and the Case Consult Kit are coming later. They are not open for orders.
Get your complaint letter drafted
We draft it. You file it. One clear letter, with a filing guide.
Samadhan Sarathi is a private service. It is not the insurer, IRDAI or the Ombudsman.
FAQ
One finished letter, a grievance letter or an escalation letter, as a protected PDF with a short filing guide.
No. We draft it; you sign it, send it and follow it up yourself.
Your draft arrives within 48 working hours, counted from payment and all the papers we need.
No. The decision rests with your provider and any forum you approach. We are not a law firm and do not give legal advice.
Yes. One revision round is included. Send all changes in one message within 48 working hours of getting the draft.
Last updated: 14 November 2026. Source: samadhansarathi.com/draftkit.html (checked 14-Nov-2026).
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